Field Service Engineer

BOSS Energy Consulting

Founded in 2014, BOSS Energy Consulting LTD is an established zero-carbon, renewable recruitment business. Our services cover established, growing and emerging energies associated with the generation, distribution and use of carbon-free energy. Our offices in London, Amsterdam and Singapore provide clients and candidates a recruitment service that taps into the global energy market, but at the same times feels local. Our networks, regional consultants and unrivalled knowledge allows us to access global talent whilst remaining attentive to domestic values and customs. The energy industry is undergoing a seismic shift towards a carbon neutral and sustainable future.

Full Time

USA

Posted 2 months ago

Brief Overview:

As a Field Service Engineer, we need you to play a crucial role in ensuring the optimal performance, maintenance, and support of our fuel cell systems deployed in the field. This position requires traveling throughout the United States. You will be responsible for delivering exceptional service to our customers, collaborating with internal teams, and contributing to the success of our innovative energy solutions.

Responsibilities:

Execute site survey, on-site installation, and commissioning of our fuel cell systems.
Conduct thorough system testing to ensure optimal functionality and performance
Perform routine maintenance activities to maximize system reliability.
Diagnose and troubleshoot technical issues to identify root causes and implement effective solutions.
Coordinate with the technical support team for complex problem resolution.
Provide excellent customer service by responding to service requests promptly and professionally.
Offer technical guidance and training to end-users to optimize system operation.
Establish and maintain strong relationships with customers to ensure satisfaction and loyalty.
Maintain detailed records of service activities, including installation reports, maintenance logs, and troubleshooting documentation.
Generate comprehensive service reports for both internal and external stakeholders.
Collaborate with internal teams, including engineering and product development, to provide feedback on field performance and contribute to continuous improvement initiatives.
Participate in regular team meetings and training sessions to stay updated on product enhancements.

Preferred Experience:

Degree in Electrical engineering, Electro-Mechanical Engineering, or a related field.
Proven experience in field service engineering, preferably in the energy or renewable energy sector. Experience with fuel cells technology is a big plus.
Previous experience with technologies like three-phase systems, uninterruptible power supplies, electrical generation and distribution systems, power electronics, automatic transfer switches, and microprocessor-based control platforms.
Proficiency with various electrical/electronic test and measurement equipment.
Strong technical aptitude and problem-solving skills.
Excellent communication and interpersonal skills.
Ability to work independently and collaboratively in a fast-paced environment.
Familiarity with safety standards, especially those related to electrical work (OSHA & NFPA 70E).
Occasional travel to other US and international destinations may be required.