Main responsibilities: 

·        Retain current members, increase members’ satisfaction, decrease attrition, and develop strong referral sources 

·        Implement member retention strategies to ensure long-term relationships 

·        Analyzing customer behavior and gathering information about members complaints. 

·        Resolving members’ issues 

·        Train and develop staff on retention best practices 

·        Create monthly reports to track retention metrics, including members retention rates, member satisfaction, and sales conversion 

·        Assist in organizing, managing, and updating internal databases 

·        Identify trends and recommend and implement new retention strategies 

·        Work with our various teams to generate retention marketing plans 

·        Research market conditions and identify new potential referral sources 

·        Oversee implementation of retention programs; advise on new and innovative retention strategies 

·        Communicating with members and their representatives. 

·        Manage internal meetings to propose member retention solutions. 

·        Building positive relationships with members and their representatives. 

Requirements: 

·        Bachelor’s degree in sales, marketing, or related field. 

·        3+ years experience in a similar role. 

·        Excellent customer service skills. 

·        Strong conflict resolution skills. 

·        Ability to remain calm and professional in stressful situations. 

·        Advanced communication and interpersonal skills. 

·        Empathy and patience. 

·        Advanced organizational skills. 

·        An excellent command of spoken and written English, additional languages are a plus, 

·        Ability to analyse information and summarising it concisely, 

·        Strong time management skills and eye for detail, 

·        High level of curiosity and willingness to learn about the hydrogen sector and membership organizations.

How to apply?

• Please fill in form below and put “Membership retention officer” as the position you’re applying for.
• Applications to be considered valid must include: a one-page covering letter, proof that you can live and work in Europe, and a CV. Please do not send anything else.
• Visa/work permit requirements: Candidates must currently hold the independent right to live and work in Europe and be prepared to ensure that right remains throughout the scope of the contract. Please note that it is your responsibility to ensure you meet the legal requirements to live and work in Belgium.
• Any incomplete applications will be disregarded.
• The deadline for applications is 15-10-2023. Please be advised that the deadline for applications is 23:55 on the day mentioned in the above field “Application deadline”. Please be aware that the deadline for submitting applications is considered to be the time zone for the country where the vacancy has arisen.
• Applications will be reviewed as they come and the selection process may close as soon as a suitable candidate is shortlisted.
• Only shortlisted candidates will be contacted.